Relia's consultation service is a comprehensive consultation that covers from designing strategy to operation for direct communication enterprises and customers. Our services present "Operation Capability," "Formulation Ability of Practical Hypothesis," and "Cross-industry Knowledge" based on know-hows accumulated through communications with customers in our vast contact center service experiences, and realize excellent communication (experience) for customers.
Consultation & Analytics Services
Consultation Services by Relia Group
Ability to bring "theory" to reality with a wealth operation know-hows
Hypothesis Formulation Ability
(Staff w/ rich on-site experiences)
Ability to establish hypothesis accessing our large number of case study resources
Knowledge on various industries/operations specific to service providers
Grasp current status of client enterprise and determine challenges and consultation goal.
Collect information and formulate several hypothesis, start verification of hypothesis based on collected information.
Evaluate business value and feasibility, and convert hypothesis into practical operation plan.
Apply operation plan to actual operation process and support from implementation to actual operation.
What we do
Marketing Science Institute
Established in 1999 as internal research institute. We establish models for enterprises to use big data collected in the contact center, and help clients to improve their business process.
Collect various formats of "activities and voice" such as customer activity data, VOC (Voice of Customer) accumulated at contact center
Grasp challenges in customer background from accumulated data according to CRIPS-DM, and examine the deep psych (insight) of customers
Implement model with granularity that allows immediate actions by on-site staff
Start from understanding enterprise business.
Determine business goal based on three factors; challenges, data, and cost.
Study data and execute preparation to formulate model. Repeat trial & error in modeling process and aim for the business goal.
Utilize in business cutting edge technology as machine learning that maintain and develop models that put new insights into actions
What we do
Our data driven analytics resolve client's issues
|Customer Strategy||CRM Consulting Framework|
|Forecast Model (Logistic regression, Decision tree, Cox regression, etc.)|
|LTV Improvement||Correlation/ Classification Model (Clustering, Association rules, etc.)|
|Survey Model for CX Improvement|
|Social Listening, VOC Analysis, Ethnography|
|Customer Insight Search Model/ Elderly Insight Model|
|Reason Classification Model|
|Call Forecast||Consumer Response Forecast Model|
|Contact Center KPI Simulation Model|
Contact for our services.
- 0120-610-810 9:00-17:30
- Contact Form
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