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Mid-term Management Plan

Business Strategy 2020

In order to cope with changes surrounding the Company, Relia Group formulated the Mid-term Management Plan "Business Strategy 2020" covering the period up to the fiscal year ending March 31,2020 in November 2018.

Based on the theme of “Creation of new customer experience value (CX) through the provision of high value-added services”, with providing high quality services since our founding, we aim to create brand-new CX by developing four innovative approaches: “Digital Innovation”, “Service Innovation”, “Market Innovation”, and “Management Innovation”.

We will strive to improve the corporate value of the Group by contributing to the enhancement of engagement between client companies and consumers by creation of CX.

4 Innovations (Approaches)

We will aim to further increase corporate value by developing in the following 4 innovations.

Quantitative targets

We will further improve profitability through the planning period and aim for an operating profit margin of 8% before goodwill amortization in the fiscal year ending March 2021.

Business Strategy 2020 (397.0 KB)