Sharing Inspiration and Excitement with more People and Corporations, We declare to contribute further development of the Society and lead to the Employees' and their Families' happiness, through the growth of our company.
The 4 Promisses
1. We promise to value our customers and will continually commit to do so in order to maintain our customers' trusts.
2. We promise to value harmony and aim to have a Corporate Culture that is free and open-minded.
3. We promise to aim to continually challenge ourselves and be creative.
4. We promise to value courtesy & civility and will strive to train ourselves in self-management and basic behaviors.
The 3 Policies
Customer first Principles
Customer's satisfaction is our top priority.
Relia, thoroughly confirming client company's demands and priorities, adopts tailor made service with complete customization. Relia's proposal is no armchair, but practical.
Service quality―heavily important and weighed
Relia values service quality. To maintain high standards, we focus on optimum recruitment, efficient training program and operational flow construction, also to maximize satisfaction of our staff. Accordingly, Relia stands having the highest retention rate of operation staff in the market.
Relia's service quality with Quality & Training division; specialized in training and service quality management, along with CQO (Chief Quality Officer), enables Head Quarter function to commit to the quality, not leaving operation only to the supervisors inside.
Commitment to Information Management
Relia is devoted to ensure information management.
Our management establishes a structure committed to information security, as the appointment of CPO (Chief Privacy Officer) under the direct control of the President, first-ever in the industry, in order to protect the information assets of our client companies. Furthermore, SMG (Security Management Group) is setup under the CPO, implementing PDCA cycle as an exclusive division for information management. Relia approaches the enhancement of information management system on a company-wide level, along with ensuring compliance to all applicable laws and internal regulations.
Our Information Management Promises
- We strive to keep our work areas well-organized and our work environment clean at all times in order to manage our information.
- We are well aware of the seriousness in the crime in leaking information.
- We promise to strive in preserving information and not to permit illegal activities.