As a leading company in the call center industry, Relia Inc. has pursued its operations with a focus on the telemarketing business. Our outsourcing business, which includes back-office and field operation services, is currently expanding.
The core foundation of our company, with a large number of employees, is human resources. The Relia Group aims to contribute to the sustainable development of society from the perspective of creating job opportunities through our main business, providing diverse working styles, and human resources development.
We currently employ approximately 20,000 people in our more than 30 operation centers throughout Japan. In particular, we are contributing to job creation in Japan's regional areas and the revitalization of regional economies, with approximately 40% of our entire domestic staff employed in Hokkaido and Okinawa. Having brought Philippines-based SPi CRM, Inc. (now Inspiro Relia, Inc.) and Infocom Technologies, Inc., into the Group as consolidated subsidiaries in 2017, we are also pursuing CSR activities overseas.
For many years, Relia has placed efforts into the employment of people with disabilities. Our group company, Business Plus Inc., has 439.0 employees* as of June 2019. Our actual employment rate has maintained its high level, staying above 3.0% for the past seven consecutive years.
Since its establishment in 2002, these staff members and their supervisors have grown together and they have expanding its range of activities. In addition to cleaning and data entry work, they manage the company cafeteria, produce calendars and postcards for the New Year season, and make handmade Japanese paper year round. They are also actively engaged in new services, such as office chair cleaning, which they began in 2015, and sales of employee lanyards.
Our ongoing such efforts have been recognized, and in 2010, we received a commendation as an excellent company by the Tokyo Association of Employment Development. Business Plus employees were very successful at the 13th ABILYMPICS TOKYO in 2015, with one employee winning the gold medal in the PC data entry competition, as well as receiving the Tokyo Metropolitan Government Bureau of Industrial and Labor Affairs Director-General's Prize.
Relia Communications will promote to support the normalization of people with disabilities (people with disabilities and those without disabilities live in the society together without any distinction between them) and their independent lives.
Actual employment rate: 3.04%. Based on legally-prescribed calculation formula.