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Overseas Services (China, Vietnam, Thailand and Philippines)

Relia's Overseas Business

Relia, Inc. holds operation bases in the Philippines, China, Thailand , Vietnam, and Nicaragua, and provides CRM services to client companies for each country including Japan.

What we do

We provide engagement to various needs from abroad.

Reducing back-office costs

Relia provide customer support, back office operations, and imaging solutions for Japanese enterprises at lower cost with our offshore resources.

Offshore Back-office Service

Realization of a global customer support

Relia provides customer services (Phone, Email, Chat, web, etc.) that support English, Chinese, Spanish, and other languages of rapidly developing Asian countries.

Global
Contact Center

Asian market information

Relia comprehensibly deliver information on fast-developing oversea markets as China, India, Southeast Asia by using methods as "enterprise research," "industry research," and "market research."

Asian Market Research Service

Offshore Back-office Service

Taking every back-office tasks to overseas.

Providing back-office work in Japanese, exclusive tasks, seasonal tasks in secure environments and at low cost.

Japanese Back-office Service

We provide various operations from data entry in Japanese, "corporate support" operations handling accounting/ HR/ general affairs related data, "sales support" operations as quotation/ proposal/ report preparations, to "order placement support" for end users, regardless of stylized or non-stylized operation, quickly, accurately, and at low price.

Imaging Solution

We prepare and edit a variety of image contents at exceptionally low price. We provide a wide range of support from image editing for client websites, mass image tagging for event photographs, to 3D CAD operations. We are also able to provide short-term delivery of mass image processing for over million of images.

Multi-lingual Contact Center

We support a wide range of languages from the most globally used languages as English, Spanish, Chinese, to various Southeast Asian languages.

Multi-lingual Contact Center

The Relia Group provides services that support a wide range of languages from the most globally used languages as English, Spanish, Chinese, to various Southeast Asian languages.We support customer service channels including phone, email, chat, and web services as SNS, and operate global customer support of clients expanding overseas.In addition to customer service, helpdesk services, and technical support, we provide marketing support such as lead generation, customer acquisition utilizing multiple channel.

Asian Market Research Service

What's going on in Asia?

Service requests are accepted in Japanese and English. Trained local research agents conduct research and prepare and provide reports with accurate information translated from local language to Japanese or English.

Asia (APAC) Market Research

What do Asian consumers prefer, eat, purchase? Trained local research agents deliver locally-rooted substantial information. We provide accurate and more valuable information for small-scale to large-scale researches based on detailed discussion with clients.

B to B Industry/ Enterprise Research

We research industry and enterprise information hard to acquire in Asia through Relia's one-of-a-kind network. We deliver reports based on deep information hard to obtain in Japan, which is enabled by utilizing local research agents.

Overseas Subsidiaries

Executing highly reliable business operations rooted locally, inheriting the Relia DNA.

SPi CRM, Inc. and Infocom Technologies, Inc. provide CRM services for clients in Southeast Asia and mainly in the Philippines, and offshore services to North America. We hold the largest domestic service share in the Philippines.

SPi CRM, Inc.
(Infocom Technologies, Inc.)

Relia's multi-lingual business location that supports Chinese, Korean and English in addition to Japanese.

Moshi Moshi
Hotline Dalian, Inc.

Largest scale Japanese call center in Vietnam. Multi-function location able to provide local services to offshore services.

MOCAP Vietnam Joint Stock Company

Major call center company in Thailand, supporting marketing and CRM for major Thai clients with particular focus on the local Thai market since its establishment.

MOCAP Limited

SPi CRM, Inc.

We mainly provide CRM service for North America and the Philippines by the 9 operating locations by SPi CRM, Inc. and Infocom Technologies, Inc. in the Philippines. We also provide support in Spanish at the Nicaragua site as well.

Outline

Established October 5, 2004 (SPi CRM)
February 21, 1994 (Infocom)
Represented by
Maulik R. Parekh
Shareholder Relia, Inc. (100%) (SPi CRM)
Relia, Inc. (99.6%) (Infocom)
Address 12th Floor, L.V. Locsin Building, Ayala Avenue cor. Makati Avenue, Makati City

Language

English, Tagalog, Spanish
(other Asian languages)

Number of Employees

9,990 employees

(As of September 2016)

Capacity

10,800 seats

Primary Services

English CRM Operations for North America

We operate inbound/ outbound centers with English as mainly supported language. We support various scales of operations, from an >2000 agent center to a 50-60 agent center, and bring flexibility in operation volume, service content, languages. We cover a wide range of services including technical support, helpdesk, order centers, and EC, etc..

APAC Multi-lingual CRM Center

In addition to English, we provide CRM services that support Asian languages. We contribute to the unification of global quality of our clients by uniform operation of multiple languages.

Moshi Moshi Hotline Dalian, Inc.

Providing high quality multi-lingual offshore services at low cost from Dalian.

Outline

Established April 25, 2012
Represented by
(Director)
Wataru Ebata
Shareholder Relia, Inc. (100%)
Address 502 Building No.23, Dalian Software Park No.40, Software Park East Road, Shahekou District, Dalian, China

Language

Japanese/ Korean/ Chinese/ English

Number of Employees

191 employees

(As of September 2015)

Capacity

250 seats

Primary Services

East Asia Multi-lingual Chat Service

Covers centers of Asian market as China, Korea, and Japan from one location, utilizing regional characteristics. Precise standardizing solutions achieved by Japanese/ Korean non-native agents realize higher customer satisfaction even more than native chat operations.

Shared Service

Numbers of global businesses are entering Dalian to launch shared centers. Experienced and hard-working staff efficiently execute internal back-office operations as HR mass data preparation, attendance/ travel expenses management, and payroll calculations/ financial statement preparation.

MOCAP Vietnam Joint Stock Company

Providing offshore image processing and local marketing support services at two locations, in Hanoi and Ho Chi Minh.

Outline

Established November 1, 2009
Represented by
(Director)
Satoshi Hamane
Shareholder Relia, Inc. (84.8%)
Hervey Nash (15%)
Relia Global Shared Services, Inc.(0.2%)
Address Hanoi
R4-L2-02-03-04-05, Royal City,
72A Nguyen Trai Street, Thanh Xuan District, Hanoi, Vietnam
Ho Chi Minh
77 Le Trung Nghia Street, Ward 12, Tan Binh District, HCMC, Vietnam

Hanoi

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Ho Chi Minh

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Language

Vietnamese/ Japanese/ English

Number of Employees

900 employees

(As of July 2017:
Hanoi/ 300, HCM/ 600)

Capacity

1300 seats

(As of July 2017:
Hanoi, HCM consolidated)

Primary Services

Offshore Imaging Solution

Providing EC site/ web magazine image editing and processing for global business. Provides construction blueprint development support (CAD editing) and various imaging solutions at exceptionally efficient cost.

On-shore CRM Service

Providing top-of-the-class services in the Vietnamese call center industry. Multi-channel contact center is praised highly by local and foreign businesses. Its multi-channel contact center is praised highly by local and foreign businesses. Supported language are Vietnamese and English.

MOCAP Limited

Providing high quality services as major call center company in Thailand.

Outline

Established June 1, 2008
Represented by
(Director)
Tetsuro Akashi
Shareholder Mitsiam International Limited. (26.00%)
Mitsui & Co (Thailand) Limited. (25.35%)
Loxbit Public Company Limited. (24.64%)
Relia, Inc. (24.01%)
Address 3rd Floor, Siripinyo Bldg., 475 Sri-Ayudthaya Rd.,
Thanon Phayathai, Rajthevee, Bangkok, 10400 Thailand

Language

Thai/ English/ Japanese

Number of Employees

445 employees

(As of July 2015)

Capacity

600 seats

(2 centers consolidated)

Primary Services

ecommerce Inbound Center

We provide total service with high level operations as ecommerce related order placement, customer support, customer retention, Up-selling, EC site development.

Southeast Asia Market Research

We conduct qualitative/ quantitative researches across Southeast Asia and nationally provide research services to various Japanese, overseas, and local client businesses.

Contact

Contact for our services.

Phone
0120-610-810 9:00-17:30
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